MTN to compensate customers (Wednesday, August 21, 2013.)

0 Comments
Mr Paarock Vanpercy (left), Director General of the NCA; Mr Serame Taukobong, MTN CEO.Mr Paarock Vanpercy (left), Director General of the NCA; Mr Serame Taukobong, MTN CEO.Ghana’s largest mobile network, MTN, says it will offer a percentage of its service charge to compensate its subscribers who were affected by network disruptions last week.

An e-mail in response to Daily Graphic enquiries said, “The mobile licence granted by the NCA to all telecommunications operators sets out what the licensee is obligated to do for its subscribers in the event of a planned or unplanned disruption to its service.

“We wish to assure our customers that, in accordance with the requirements of MTN’s licence, we will offer a percentage of the service charge to our cherished subscribers who were unfortunately affected by the unplanned network disruption.”

Last week was frustrating for millions of MTN subscribers who could not make calls, top up credit or use data bundles.

The National Communications Authority (NCA), in response to the service disruptions, directed MTN to compensate its subscribers.

The Daily Graphic of Monday, August 20, 2013 reported that aside the directive to compensate its customers, MTN was also slapped with a more than GHc1 million fine for inaccurately reporting  international traffic figures.

The NCA has also blocked moves by the MTN to acquire an additional 13 million lines.

Addressing the issues, the company said it was communicating with the NCA on the plan to be adopted in undertaking the compensation exercise and would soon inform subscribers about any decision arrived at.
 
Explaining the challenges encountered last week that resulted in the service problems, the e-mail, sent by Ms Afua Serwaa  Boateng, MTN’s Media Relations contact, said, “MTN subscribers in the past few days have, indeed, been inconvenienced due to an extensive ongoing modernisation and transformation in line with our network strategy of improving our services.

“During the process, the network interface link connection on the switch experienced intermittent errors resulting in the links failing. As a result, voice and data service delivery were affected, which made it difficult for subscribers to make and receive calls, as well as data and SMS.

“The issue has since been resolved. We sincerely apologise to our valued customers for the inconvenience caused.”

Comments

Post a Comment

Popular posts from this blog

Need an Auto Loan? Monday, April 2, 2012, pg 20

KOJO  wakes up at 3 a.m. everyday to avoid being caught up in the long queue at the lorry park and he wished this could be over soon. Ama is always late for work. Her excuse? Besides having to take care of her family’s needs every morning, she lives too far away from her work place and its hellish getting a car to the office. Michael has tons of bills to pay monthly, yet he is tired of boarding trotros and taxis to the office.. He has lost several important documents and even money on some occasions in the unreliable public transport. In all the above scenarios, the characters will certainly welcome their own cars; if they can afford one. But what if the costs of the cars are beyond them?  Well! That is why the banks and other financial institutions are available to help. But it is not that simple. As the demand for cars increase, some banks have developed loans mainly for the purchase of cars. So bingo! Auto loans are the answer. But who qualifies for an auto loan? Everyone who h
Read more

Spiritual healers, men of God take over billboards, Monday, September 17, 2012, pg 32

Image
SPIRITUAL healers have virtually taken over space of billboards across the country. This new trend is gradually overshadowing billboards of businesses, which used to be their preserve. From domineering larger-than-life structures through to miniature signposts, the traditional priests and priestesses, mallams and other traditional healers are competing for space with churches and the business community. Billboards advertising churches and shrines are on the increase along highways across the country, sometimes obstructing pedestrians and motorists alike. Advertisers Association of Ghana (AAG) figures estimate the minimum cost of producing a billboard at GH¢3,000 while the most priced is GH¢80,000. Proof that religion is a booming business in Ghana can be found in the increasing number of signposts and billboards advertising temples, churches and shrines promising career success, wealth, status in society, good marriages and problem-free visa acquisition, as well as booming b
Read more